I generally don't use this as a forum for complaint. I think I did complain about a local used bookstore once for having dog crap on the floor. That was gross. This feels even more frustrating.
My in laws have a time share resort and offered to let us have a nice getaway for the weekend at The Legacy Golf Resort. As owners, they are supposed to have the ability to do this. They booked us a nice room with the kitchen and dining area, so we planned a nice dinner with the cousins family.
However, upon arrival, they told us they had overbooked and they didn't want to keep someone else from getting the room they had been promised. As the resort is a Wyndham Resort, but the timeshare reservations are through Shell Vacations Club (which is owned by.....Wyndham Resorts), they told us they wouldn't be able to help us. They didnt want to have any complaints from anyone, I guess.
When we called Shell, they told us, that even though our names were on the reservation as guests, they would not speak to us. Only the owner. It seemed to me an odd way for the hospitality industry to treat guests, but that is their policy.
When Shelll Vacations was called by the owner, they said they couldn't do anything bout it. That would have to be dealt with by Wyndham Resorts and The Legacy Golf Resort.
We were, however, offered the opportunity to sit through a presentation on how we could become owners ourselves (And get a free stay somewhere, that may or may not be honored. Who knows.)
Somehow, our becoming "owners" doesn't really seem likely.
Even though they seem to have some serious systemic problems with keeping reservations and providing service, it is a nice place.
As we try to reframe, replay and enjoy our weekend anyways, watch this fun little video. Shell, Wyndham and The Legacy reminded us of this:
https://youtu.be/A7uvttu8ct0
Lessons Learned
11 months ago
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